Why won’t they listen (for their own good)?

Peter Verwer | Thursday, 1 September 2011 9:32 AM | One Comment

FALLEN GOVERNMENTS SUBJECT themselves to a panoply of rituals.

After the sackcloth and rending of garments comes the obligatory documentary featuring former big beasts recounting great deeds, tales of ritual blood-letting (visited upon colleagues) and gilded phrases from their forthcoming memoirs.

Then comes the moment of truth: where did this political Titan go wrong, what struck them low, how could they have avoided the calamity and humiliation of their electoral sacking?

As the camera closes in for a tight shot to capture a molecule of celluloid honesty, our hero always utters the same response: 

  • “I should have consulted more widely.” 
  • “I could have listened more closely to people in the real world rather than public servants and the hot house of policy advisors.” 
  • “I think we lost touch … blah, blah, bah”

It would be easy to condemn our pollies. And yet, they are overwhelmingly honest, diligent and hardworking.

OK, in rare cases they are venal, power hungry bullies – such as when asked why he raised property taxes, one state treasurer replied “because I can”. Another told us he would squeeze the property sector until the “pips squeaked”.

More often, they don’t want to risk looking weak as they’re locked into a course of action, or are simply overwhelmed by the sort of advice that would furrow the brow of your average taxi driver. Other times, pollies simply panic in the face of an unrelenting media cycle.

It’s common these days to complain about ‘career politicians’ with little feel for real world issues and circumstances. There’s some truth to this insight. However, the bigger problem is bureaucratic advisors who despise and distrust the private sector.

The policy world would be a better, more rounded place if every senior bureaucrat enjoyed a secondment to the private sector, or even a non-government community organisation, for at least 12 months before they entered the senior executive service.

The Property Council’s approach is always to provide solutions to problems, present the evidence, avoid overreaching or gilding the lily, and seek to resolve issues away from the glare of the media.

Nevertheless, in more than 20 years of advocacy, this lobbyist has rarely won the industry’s case on the back of a rational argument.

A telling anecdote is generally as powerful as a truckload of econometric analysis.

For instance, after years of submissions and inquiries, the liberalisation of trading hours in Queensland was secured when we presented the Premier with a map of greater Brisbane revealing the absurd patchwork of extended and restricted hours by suburb.

The truth is that politicians need both a good reason (the evidence) and a real reason (an emotional, political Gordion knot slicer) to bunk their advisors.

The most enduring feature of policy mismanagement is faux consultation.

Overwhelmingly, bureaucrats hate consultation. It exposes their dogmas to testing questions.

Not for them the rigors of the reporting season to which major companies are subjected each six months. At least politicians go to the people every few years.

Consultation exposes the weakest link of modern policymaking - staggeringly amateurish project management by bureaucrats.

Just last week, a government figure told the Property Council that we should acknowledge his department’s expertise on a matter, given they’d been working on it for years.

He didn’t twig to the reality that they’d made a meal of every aspect of the legislation.

Indeed, the fact that they’d ignored industry’s advice at every turn while aping mini-me legislative Frankensteins should have sounded alarm bells that rang louder than your typical AC/DC concert.

The recent extension of the NABERS rating system from five to six stars is another example of Clayton’s consultation.

This process was a textbook example of the fait accompli school of consultation that effectively crippled the logic and integrity of an industry-endorsed system for the sake of a quick ‘announceable’.

As we observed to the media, “six stars for intentions, no stars for collaboration”.

The latest example of Dr Suess policymaking is the so called ‘lighting tool’ that will accompany the NABERS base building rating required to comply with the mandatory disclosure regime for the leasing or sale of office buildings.

For starters, no sane person believes that a potential lessee or purchaser of buildings will be influenced by the lighting tool’s Nominal Lighting Power Density metric. Hello … ??

However, in the parallel universe of consultation that was established to test industry views, the relevant government department won’t even allow the members of its consultation panel to vote on whether the tool will meet the goals of the mandatory disclosure legislation – which we support!

To make matters worse, the department took 10 months to cobble together the rules for the tool, leaving industry only 10 weeks to comply.

The Government is also nonchalantly unconcerned that there are only a handful of approved assessors to rate hundreds of buildings before the 1 November start date for this wonky tool.

Ministers need to insist their bureaucrats professionalise policymaking and legislative efforts by moving to a new era of world class project management, or start rehearsing their lines for the inevitable documentary, which should be called “(insert name of government) – deja vu all over again”.

Peter Verwer | Thursday, 1 September 2011 9:32 AM | One Comment

Comments on this post

  • PC said...

    I Totally agree with the frustration that professional industries face with incompetent bureaucrats. Having worked in the private and public sectors along side the policy makers, I cannot in my wildest dreams ever see one of them employed at a managerial level in any capacity in the private sector. Their only claim to any echelon is their level of rhetoric that carries above the modest businessman that just wanted to get on with it.

    Policy by ignorance and the inabilities to realise overall industry impacts will continue to be an unpleasant fact. The “Rich Developer syndrome perception will continue to dominate the political mind set. How any development rules, taxes, levies and hoops the Government and Councils have put in place over the past 10years that run directly against their perceived affordable housing policies? I am sure a cross reference would show that Governments themselves are to blame for restrictive practices and cost increases.

    The 9 to 3 desk and newspaper bureaucrats have never been exposed or accountable to earn their wages by performance. They are brought up insulated make believe world. The problem the professional property industry has is a perceived idea that we are all millionaires and out to make more millions by taking our advice. Complete mistrust mis –understanding or just above the level of their competence. I think that our failure to penetrate the void spaces of the political intellects requires a lowering of our intellect. I was once told upon entering the public sector at local government that reports should be written so that a 12 year old could fully understand. I have maintain that rule and been reasonability successful.

    I once I put a very sound and financially advantageous case to the politicians that rationalised a number of Council Properties for the benefit of supporting others. Any private industry would have awarded me a bonus. However, I was told. “We deal in public perceptions, not actual reality”. Lesson s (12 year olds and perceptions ) Good luck in your continued encounters. We all support your voice and efforts.

    It is a cheerless thing that we can never understand the political motivations as they are concealed behind many agendas.

    PC
    Member

    Posted Wednesday, 14 September 2011 10:31 AM

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